FAQ – SBI PAY Frequently Asked
Questions
1.
What is SBI Pay (UPI App of SBI)?
Ans: “SBI Pay” (UPI App of SBI) is a payment solution that
allows account holders of Banks participating in UPI to send and receive money
from their smartphones with a virtual payment address which is the identifier.
No additional details are required to be used other than the Virtual payment
address.
2.
How is UPI different from
IMPS?
UPI is
providing additional benefits to IMPS in the following ways:
·
Provides for a P2P Pull functionality
·
Simplifies Merchant Payments
·
Single APP for money transfer
·
Single click two factor authentication.
3.
How is SBI Pay different from
other payment solutions/apps?
Ans. SBI Pay provides the flexibility of making payments at
your convenience on all 365 days of the year. You can transfer funds using your
SBI Pay app to your friend/relative by knowing only their VPA. You need not
know the receiver’s account number, IFSC code or any other such Banking
details.
4.
What is a Virtual Payment
Address (VPA)?
Ans. "Virtual Payment Address" is a virtual id
that takes a form of uniqueid@sbi wherein “uniqueid”is a unique name that you
can choose for yourself. Our UPI app “SBI Pay” gives customers the option to
create any number of virtual addresses so that they can use the virtual address
for making and receiving payments and transacting with UPI integrated
merchants. Eg: ramesh@sbi, nimisha@sbi.
5.
Does a customer need to
register before remitting funds using UPI?
Yes, a
customer needs to register with his/her PSP before remitting funds using UPI
and link his accounts
6.
How can I generate a Virtual
Payment Address?
Ans:
1.
Download
the SBI Pay App from App Store.
2.
On
app start up, confirmation message for SMS to be sent for registration will be
displayed.
3.
On
clicking YES, registration page is displayed where the customer enters the
following details:
a.
Preferred
Virtual Address b. First Name c. Last Name d. Email
e.
Security
Question f. Security Answer g. Bank Name (where the customer holds the account)
4.
On
completion of above details, customer clicks on “Next” button and SBI Pay App
submits the above details to UPI Engine for registration.
5.
Select
Account and Click Register
7.
I have account with ‘XYZ’
bank. Can I transact with it using SBI UPI?
Ans: Yes, you can do transactions in your ‘XYZ’ bank
account using SBI UPI. In this case the XYZ banks needs to be on UPI platform.
Here SBI will be the Payment Service Provider (PSP) and ‘XYZ’ bank will be
called as payer/payee Bank.
8.
Can I link more than one
account to a single virtual payment address?
Ans:
Yes, several
bank accounts can be linked to the same virtual address depending on the
functionality/ies being made available by the respective PSPs.
9.
Can customer link his wallet to UPI?
No,
customer cannot link a wallet to UPI, only bank accounts can be added.
10.
Can I use more than one UPI
application on the same mobile if they are linked to different bank accounts?
Yes, one
can use more than one UPI application on the same mobile and link both same as
well as different accounts.
11.
Does the customer need to
register a beneficiary before transferring funds through UPI? What details of
beneficiary will be required?
No, registration
of Beneficiary is not required for transferring funds through UPI as the fund
would be transferred on the basis of Virtual ID/ Account+IFSC / Mobile No+MMID
/ Aadhar Number. (Please check with your PSP and Issuing bank with regard to
the services enabled on the App).
12.
Does the beneficiary also
have to register for UPI for receiving funds?
In case
of Virtual ID transaction, the beneficiary needs to have a Virtual ID and in
turn be registered with UPI but in case of Account+IFSC or Mobile+MMID, Aadhar
number, the beneficiary need not be registered for UPI. (Please check with your
PSP and Issuing bank with regard to the services enabled on the App)
13.
What details do I need to
either send money or request money?
Ans: You need the virtual payment address of the
beneficiary or the remitter. You don’t need any other details apart from the
virtual payment address to initiate a transaction.
14.
Is there a limit on the value
of transactions when I am sending or requesting money using UPI?
Ans. Presently, There is a limit of Rs. 10,000/- per
transaction in SBI Pay.
15.
What happens if my mobile
phone is lost?
In case
of mobile loss, one needs to simply block his mobile number thus no transaction
can be initiated from the same mobile number which is a part of device tracking
and at the same time MPIN would be required for any transaction which is not to
be shared with anyone.
16.
What are the different
channels for transferring funds using SBI Pay?
Ans: The different channels for transferring funds using
SBI Pay are:
·
Transfer through Virtual ID
·
Account Number + IFSC
·
Mobile Number + MMID
·
Aadhar Number
·
Collect / Pull money basis Virtual ID
Currently only Account Number + IFSC and Transfer through
Virtual Payment address are enabled in first phase of rollout.
17.
What if my account is debited
but the transaction does not go through?
Ans: UPI provides for real time reversals for technical
declines and amount would be transferred back to the payer account immediately
18.
Can I put a stop payment
request for funds transferred by UPI?
Ans: No, once the payment is initiated, it cannot be
stopped.
19.
If I have any issue with UPI
transactions, how can I raise a complaint?
Ans:
1. Login to SBI Pay
2. Navigate to My UPI Transactions
3. Click Raise Query button for transaction
4. Select Query type, enter Remark.
5. Click Submit
20.
I have 2 accounts with SBI,
do I need separate virtual payment addresses for each of these accounts?
Ans: You can either create 2 separate VPAs for the 2
accounts or you can link both the accounts to a single VPA.
21.
I intend to add multiple
accounts from other banks to SBI. Do I need a separate virtual payment address
for each of these accounts?
Ans: You have the choice of creating multiple VPAs for each
account or you can link all the account to a single account.
22.
Can I transfer money abroad
using SBI Pay?
Ans: No
23.
Can I link my NRE/NRO
accounts in SBI Pay?
Ans: No
24.
Can the merchants also have a
UPI virtual payment address (ie handle)?
Ans:
No
25.
Where do I register a complaint
with reference to the UPI transaction?
You can
raise your grievance or check status of UPI transaction through the UPI App of
the participating banks and also mail on support.upi@sbi.co.in
26.
If I change my UPI app will I
be required to register again or I can carry the same virtual address?
In case
of change in UPI App, a person needs to re-register and it depends on the PSP
whether same virtual ID can be used with necessary checks they can establish.
27.
What happens if I forget my
pin?
In case
someone forgets the MPIN, he needs to re-generate new PIN.
28.
Will I be able to use UPI
after I change my sim or mobile?
In case
of change in sim/mobile/application of the PSP, customer would require to re-register
themselves for UPI.
29.
Will I be able to use UPI
across all Mobile platforms?
Yes, UPI
is available on Android and it will be made available on IOS soon.
30.
What is the timeline to
approve a collect request by a payer?
The
timeline to approve a collect request needs to be defined by the requester.
31.
In case my mobile is used by
another person, will there be any security breach?
In any
transaction through UPI, PIN would be required which needs to be fed through
the mobile at the time of any transaction making it safe and secured.
32.
How can I change my Default
A/c?
Ans:
1. Login to SBI Pay App
2. Navigate to Account Management
3. Select Account from dropdown
4. Click Preferred Account Button
33.
How can I transfer using a
Virtual Payment Address?
Ans:
1. Login to SBI Pay App
2. Navigate to Pay
3. Select Account, Payee Address type.
4. Enter other required details
5. Click Pay
6. Enter MPIN
7. Click Submit
34.
How can I receive money using
a Virtual Payment Address?
Ans:
1. Login to SBI Pay App
2. Navigate to Collect
3. Enter Payer Virtual Address
4. Enter other required details
5. Click Initiate Collect
6. One can receive money after Payer approves Collect
request
35.
How do I respond to a collect
pay request that has been sent to me?
Ans:
1. Login to SBI Pay App
2. Navigate to Approve
3. Select Collect request
4. Click Approve/Reject
5. Need to enter MPIN for Approve
36.
How can I track my
transaction status?
Ans:
1. Login to SBI Pay App
2. Navigate to My UPI Transactions
37.
If I have more than one
account linked to a Virtual Payment Address, how do I select the account from
which I want to send money to a beneficiary?
Ans: From Account Management, Set Preferred Account for
Transactions.